Policies

Shipping & Returns

Last updated September 13, 2026.

Processing Time

Each piece is hand-dyed, woven, and embroidered to order. Please allow 1–2 weeks for your order to be made before it ships. Custom monogram or saying requests may take slightly longer.

Shipping

We currently ship within the United States. Shipping costs and estimated delivery times are calculated at checkout based on your address. You'll receive a shipping confirmation with tracking information once your order is on its way.

Returns

We want you to love your napkins. If you're not satisfied with a standard (non-custom) item, you may return it within 14 days of delivery for a refund or exchange, provided it is unused and in its original condition.

To start a return, email us at hello@cedarloomco.com with your order number.

Custom & Personalized Items

Napkins with a custom monogram or custom saying are made specifically for you and are final sale, except in the case of a defect or production error on our part.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery at hello@cedarloomco.com with a photo of the issue, and we'll make it right.

Wholesale Orders

Shipping timelines and return terms for wholesale orders are set individually per account. Reach out to wholesale@cedarloomco.com with any questions.

This is a general template. Update the specific timelines, regions, and return window above to match your actual fulfillment process before relying on it.